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Filter You can enter up to ten search terms and separate them by comma. e.g. When entering three order numbers - 20001212000, 20001212111, 200...bers.} {OR.SM.CE.CY.40.05::You can add up to five filters for multiple criteria-based searches.} Date range Requested on - The date when the customer requested can...ults will include all orders with partial matches. Export as CSV You can export information as CSV with additional fields in addition to those pro

Orders can only be canceled before they are shipped (Awaiting payment, Order in progress or Preparing for shipment). Any cancellations after shi...pment must be processed as returns. Customers can only cancel entire orders when it is still marked as [Awaiting payment]. In this case, the ord...er is instantly canceled and marked as [Canceled by customer]. Customers can request a partial cancellation after their order is marked as [Payment com

This pop-up allows you to process all cancellation requests made by both customers and merchant. In refunding the price difference arising fro...m an order cancellation, relevant matters, such as refund amount, points refund, and shipping fee refund, can be processed in [Refunds]. In the case whe...re the purchase amount has become larger than the threshold value for free shipping due to additional purchase, you can enable [Shipping fee ded