Can I cancel a purchase?
Once payment is complete, you will not be able to cancel or refund a purchase. However, if any of the following cases apply, you can cancel the purchase regardless of whether payment is complete or if you have used the theme:
1. If a duplicate payment was made within 1-2 minutes due to a system error. (Only one out of the two purchases can be canceled.)
2. If the theme template does not work properly.
If any of the above apply and you need to cancel your order, please complete the information below and contact Support.
Where can I check my purchase history and purchased themes?
You can check your purchase history in [Apps>Purchase history] on your Cafe24 admin page. For purchased themes, you can find them in [Themes (PC/Mobile)>My themes] on your Cafe24 admin page.
My payment was processed but a payment error message appeared.
If your payment was not processed properly, compete the information below and contact Support.
- Seller/Buyer ID: (If you do not know the seller ID, enter the name)
- Purchase date:
- Purchase number:
- Error code:
- Details of error:
Can I purchase a customized theme?
If you want to purchase a customized theme, please complete the information below and contact Support.
- Cafe24 ID:
- Customized theme: (Select from an existing theme on Cafe24 Store)
- Requests: (Describe in detail what you would like to have customized)
Why can't I apply a theme to my store?
After purchasing a theme, it may take up to an hour for the theme to appear on your admin page.
If your theme template does not work properly, please complete the information below and contact Support.
How to I apply a purchased theme to my store?
Purchased themes are automatically added to your Cafe24 admin page after payment. For details on how to apply a purchased theme, refer to the following instructions:
■ How to apply themes
1. Log in to your Cafe24 admin page.
2. Go to [Themes (PC/Mobile)>My themes].
3. You can find purchased themes under [My themes].
4. Select the theme you want to apply to your store and click the [Set as main theme] button.