Advanced Mode
Orders > Fulfillment > Cancellations/Exchanges /Returns/Refunds > Cancellations
Filter
You can enter up to ten search terms and separate them by comma.
e.g. When entering three order numbers - 20001212000, 20001212111, 20001212222
{OR.SM.CE.CY.40.06}
{OR.SM.CE.CY.40.04::When entering an order number, you do not have to insert dashes in between the numbers.}
{OR.SM.CE.CY.40.05::You can add up to five filters for multiple criteria-based searches.}
Date range
Requested on - The date when the customer requested cancellation in My Shopping.
Accepted on - The date when the admin accepted the request and changed the order status as [In progress].
Product
[Product code], [Variant code] - The results will include orders with exact matches.
[Product name], [Product tag], [Manufacturer], [Supplier] - The search results will include all orders with partial matches.
Export as CSV
You can export information as CSV with additional fields in addition to those provided in the basic template.
Depending on the data size, you can download the CSV on the same or next day.
Memo
You can view or edit the memos written by customers or admins.
Each icon (User or Admin) will be highlighted for added memo and the message will appear on mouseover.
Click each icon to display customer’s delivery instructions or admin memo.
Customer’s delivery instructions - Check delivery instructions entered by customers during checkout.
Admin memo - Check messages entered by admin in [Admin memo].
